Cloud Call Center software

The integrated software you need for your Call Center is here.

The ideal 100% cloud unified communications solution for sales, services, collections, marketing and more ...

A Call Center software that enhances the relationship with your customers



Voicetophone contact center software helps improve the experience with your customers, allowing agents to be more effective in daily telephony operations, with the aim of achieving satisfied customers and profitable companies.

Voicetophone provides everything you need to launch a contact center software with inbound and outbound channels, including tools that are tailored according to your needs.

 

 

100% in the cloud

Unified communications

Multi-agent experience

Reports and Analytics

Discover the easiest and fastest Calll Center software solution focused on the client

 

Everything you need from a Call Center software to grow your business.



We know how important it is to have a Call Center platform or Call Center software that has utilities that make interaction with customers easier, for this reason every day we focus on providing tools that allow agents to be more effective on the phone, and consequently they can produce more and offer a better service.

 

 

Web Agent

The agents will only need a PC with an internet connection to work.

Statistics

Real-time reports of calls, queues, campaigns, etc.

Inbound campaigns

Receive your incoming calls on associated numbers.

 

 

Automated calls

Automation of contact campaigns for sales, collections, etc.

Mass voice messaging

Send pre-recorded voice messages to many clients at once.

IVR

Interactive voice response for incoming and outgoing calls

 

 

Live monitoring

Monitor and listen live to the calls of your agents.

Crm integration

Unify your business information between all channels

Agent Evaluation

Identify which are your most productive and take control.

 

 

Surveys and polls

Run your surveys and check the response reports generated.

Call recording

Record and listen to all your calls with download option.

Multi-Campaigns

Ability to carry out up to 10 different types of campaigns.

 

 

Voip Calls

High quality Voip minutes to any international destination.

Multi-device

Make and receive calls from PCs, tablets, smartphones, etc.

Virtual numbers

Buy numbers in more than 80 countries and respond anywhere.

The fully automated Call Center software solution

Change from manual dialing to automatic dialing today!

 

Upload a contact list

A list with names, telephone numbers, email and other information of clients to be contacted.


Select the Automatic dialer

Configure the automation according to your needs and choose the ideal dialer for sending outgoing calls.


Check the results of your campaigns

Monitor and measure the results of each campaign in real time so that you can make the best decisions.

 

Automatic call dialer for Call Center



An automatic dialer is a system associated with the call center software that allows automated mass dialing of telephone numbers from a list of contact numbers and then deliver each answered call to the available agents. This automatic dialer system focuses on automating outgoing calls and is also used to launch calls with prerecorded voice messages that play when calls are answered.

 

Choose the ideal automatic dialer for your Call Center

 

Progressive Dialer

Un listado con nombres, números de teléfono, email y demás informacion de clientes a ser contactados.

Predictive Dialer

Un listado con nombres, números de teléfono, email y demás informacion de clientes a ser contactados.

Preview Dialer

Un listado con nombres, números de teléfono, email y demás informacion de clientes a ser contactados.

Power Dialer

Un listado con nombres, números de teléfono, email y demás informacion de clientes a ser contactados.

Unique web interface for your Call Center Software

Creating campaigns for your customers is just a matter of minutes. Our call center software has a modern and intuitive web interface, which will allow you to manage the number of workstations you need and customize some elements in the best way without having to install or download anything on your PC. Access your call center software in the cloud from anywhere in a single user interface.

Call center software available to everyone

Having a flexible software hosted in the cloud is undoubtedly a significant economic benefit when investing in the assembly of a Call Center. The era of smart telephony is here. Our Call Center software is up to the number of service stations that will help you take into account installation or installation costs. We also have flexible plans of minutes to any destination with incomparable prices.

Having a flexible software hosted in the cloud is undoubtedly a significant economic benefit when investing in the assembly of a Call Center. The era of smart telephony is here. Our Call Center software is up to the number of service stations that will help you take into account installation or installation costs. We also have flexible plans of minutes to any destination with incomparable prices.

Boost your voice channel with artificial intelligence



Artificial intelligence in the voice channel fulfills the function of automating routine and repetitive calls in a Call center, that is, those low-value tasks that take up too much effort and time from agents, making customer service more efficient and also resulting in an increase in productivity, reducing costs. This automation system is also known as Voicebots.

 

 

What is a Voicebot?


A Voicebot is a software that automates phone calls through an interface in order to solve customer tasks and concerns through a voice conversation. In short, Voicebots are virtual agents that allow customers to interact and serve, speeding up the resolution of problems more quickly and instantly, achieving a high quality of customer service. Today voicebots can be easily integrated with call center or virtual Pbx software to help automate agents' daily tasks.

 

Attend 24/7 your voice channel with AI

 

Most of the complaints from customers who communicate to a call center are due to a lack of service channels, or because they are not available 24 hours a day. The "Voicetophone" Voicebot will be available for customer care 24 hours, with the ability to multitask helping customers receive timely attention related to support or information. In this way, other agents can have more time to focus on high-priority problems that require human intervention.

Start now and create your personalized call center

Increase your sales and manage multiple client cases at the same time with the least effort.