This cloud-based phone system allows businesses to manage and route incoming and outgoing calls through an online platform using IP communications or internet telephony.
Cloud Phone System
Virtual PBX Hosted in the Cloud
The cloud-based Virtual PBX is the evolution of business telephony designed to modernize your company's communications.
Replace your old phone system with a virtual phone exchange and get greater mobility, cost reduction, and total control of your communications.
Definition
What is a Virtual PBX
o or Cloud PBX?
A Virtual PBX or Cloud PBX is a web-based software phone system that works in sync with IP phones, SIP trunks, and DID numbers.
This way you can have multiple extensions, create personalized welcome messages, on-hold music, and other business telephony features without the need to purchase expensive hardware.
Video
How It Works
How does a Virtual PBX work?
A Virtual PBX or virtual exchange allows you to manage your company's communications efficiently and centrally. Calls come into a Virtual Number and can be redirected to various extensions or forwarded to other phone lines according to the menu or auto-attendant configured.
Through an online panel or web portal, administrators can configure features such as call routing, call recording, voicemail, queues, call forwarding, etc. They can also add or remove users in real time, assign phone numbers and monitor system performance.
Professional Image
Virtual PBX: Virtual telephony that gives your business a professional image
In the business world, the first impression is what counts, and virtual telephony plays an important role in the perception that customers have of your company. When your customers call your Virtual PBX number, it is essential that they hear a voice that conveys professionalism and attention to detail from the very first contact.
This is achieved through a tool called Virtual Receptionist or IVR, which allows you to add personalized welcome messages that can be assigned according to your needs, such as: On-hold music, Schedule management, Call transfers, or voicemail.
Advantages
Benefits of
Virtual PBX
for Businesses
Our Virtual PBX will allow you to communicate like large enterprises, but on a small budget. Acquiring a Virtual PBX means saying goodbye to complex on-premises maintenance systems.
It will also help you grow, innovate, improve your sales and customer service. Below we list the most important benefits of a cloud PBX for businesses:
01
Savings
The Virtual PBX requires no physical infrastructure for your trunks, which allows you to save on your phone bill.
02
No Investment
The Virtual PBX requires no installation, maintenance, or specialized technical staff, as it is fully cloud-based.
03
Scalability
A Virtual PBX can adapt to the growth of any company quickly and without complications.
04
Free Internal Calls
Calls between Virtual PBX extensions are free, no matter where you are.
05
Features
A Virtual PBX with multiple features that adapt to any company for call management.
06
Mobility
Make and receive calls on any device (computers, smartphones, tablets or IP phones), wherever you are.
Discover the telecommunications solution that will take your business into the future
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Features
Main features of your Virtual PBX
Extensions
Create and manage extensions for employees. Accessible from PC, smartphone or IP phones.
Mobility
Users can answer and make calls from anywhere with an internet connection.
Advanced Features
Supports features such as transfer, forwarding, call waiting, and conferences.
Call Recording
Ideal for quality control, audits and training of sales or support teams.
IVR
Automatic menus that answer calls and redirect them to the right area or extension.
Voicemail
Generated voice messages can be sent to the agent's email in mp3 format.
Virtual Numbers
Enables your company's global presence with numbers in different countries or cities.
Call Queues
Also called waiting queues, ideal for call centers or customer service.
Business Hours
Set up business hours by time of day, holidays, and extended hours.
A multi-device Virtual PBX to make and receive calls
Your Virtual PBX will work anywhere in the world—you just need an internet connection to manage your calls using multiple devices. For example, it is now very easy to receive or make calls from a laptop, a tablet or a smartphone, simply by downloading a softphone app. This app will act as an internal extension within your PBX network regardless of whether you are in another city or country. IP phones can also be configured as extensions; these devices work over the internet and can be moved to different locations.
A Virtual PBX with cloud extensions lets you answer or make calls no matter where you are, from the comfort of your laptop. You just need to be connected to the internet and download a Softphone app on your computer. You can also answer calls through your WebRTC portal, logging in with your username and password where you will find an integrated softphone to make or receive calls, as well as call history, pricing, your assigned DID number, and more.
Your Virtual PBX also lets you have an extension on your smartphone. Download the Softphone app for iOS or Android on your smartphone and start making calls to other extensions no matter where you are, as well as making calls outside the network to local or international destinations depending on your contracted plan.
It is important to have a stable connection on your smartphone for the best call quality experience.
These are phones designed to work with IP PBX at an enterprise level, also known as SIP phones or VoIP phones. These phones support voice transmission over the internet, better known as VoIP technology. IP phones come in different models and your choice will depend exclusively on your needs due to the number of features they offer, such as call transfer and conferencing, contact directories, call waiting, and much more.
Centralize your communications in a way that is easy, secure and efficient, from a single virtual platform.
Virtual PBX, the professional solution for your business.
FAQ
Frequently Asked Questions
Answers to common questions about Virtual PBX and how it works in your company.
Why should I use a Virtual PBX in my company?
A Virtual PBX is full of benefits for your business. As a phone system that uses VoIP technology, it is packed with advantages for businesses and individuals looking for a more economical, secure and accessible way to communicate. Below are the most significant ones that will help you decide to replace your old telecommunications system:
- Significant savings in time and money when building new telecommunications infrastructure.
- Zero maintenance costs.
- High reliability and security in your communications.
- Important savings on local and international long-distance minutes.
- Customizable and flexible: easy expansion regardless of distance.
- Multiple features.
- User-friendly web interface.
- Free personalized support.
How do I get started?
Contact us by filling out the contact form with your questions. We will reply and send you the quote that best fits your needs.
How long does service installation take?
Service delivery takes just a few minutes for systems with basic requirements. However, for more complex systems, delivery could take just a few hours. Installation includes access to the platform, phone numbers, additional channels, extensions and tools according to each client's needs.
What features does a VoiceToPhone Virtual PBX offer?
Our Virtual PBX offers the same features as a traditional telephone switchboard but with many more advantages.
Among our main features you will find:
- Voice announcements (welcome messages)
- Conferences
- Multi-device
- Virtual Numbers
- Voicemail
- Flexible extensions
- Call queues
- Call transfer
- Call forwarding
- And much more...
How many extensions can I have in my Virtual PBX?
Our virtual telephone exchange will accompany and support the growth of your company.
Extensions are flexible, meaning they can be expanded unlimitedly according to your needs, regardless of whether the destination is another city or country.
Can I use the same number as my current phone line?
Yes, our technology allows analog telephone lines to be integrated into the VoIP network, although this does not reduce the monthly price of the Virtual PBX.
Support & Consulting
If you need help choosing the right plan, we will guide you step by step.